PRIVACY POLICY

What information do we collect?
we collect information from you when you register on our site or fill out a form.
When ordering or requesting information on our site, you may be asked to enter your name or email address. You may however visit our site anonymously. 

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs) 
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company, other than for the service requested by the costumer.
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to you order, in addition to receiving updates and service information. 
*Note: If at any time you would like to unsubscribe from receiving future emails, please contact us by phone or email instructing us to remove you from our data base. 

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How do we protect your information?
We implemented a variety of security measures to maintain the safety of your personal information when access your personal information.

Do we use cookies?
We do not use cookies.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information. This does not include trusted third parties who assist us in operating our business in servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, protecting ours or others rights, property, or safety.

 
Your Consent
By using our site, you consent to our privacy policy. 

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on 06/1/2017


Contacting Us
If there are any questions regarding this policy you may contact us using the information listed on this website.

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Data Collection:
Our organization diligently collects personal information, including but not limited to name, email address, and phone number, upon registration for our comprehensive range of services. Additionally, we may gather detailed usage data and specific device information to enhance and optimize our service offerings, ensuring a tailored and efficient user experience.

2. Data Usage:

The information provided is meticulously utilized to deliver and continuously improve our services, tailor your experience to your unique preferences and needs, and communicate pertinent updates or promotional offers that may be of interest to you. This data-driven approach allows us to provide a more personalized and relevant service to our valued users.

3. Data Protection:

We employ robust, industry-standard security protocols and cutting-edge technologies to safeguard your data against unauthorized access, modification, or disclosure. Our dedicated team of security experts constantly monitors and updates our systems to ensure the highest level of protection for your personal information.

4. User Rights:

You are entitled to access, rectify, or delete your personal data at any time. To exercise these fundamental rights, please contact our dedicated privacy team through the appropriate channels provided. We are committed to responding promptly and efficiently to all user requests regarding their personal data.


5. Opt-In and Opt-Out:

You retain the option to opt-in or opt-out of marketing communications at any time via your account settings or by directly contacting our support team. We respect your preferences and will promptly update your communication settings according to your wishes.

6. Contact Information:

For any privacy-related inquiries or concerns, please do not hesitate to email our dedicated privacy team at https://www.jgtransportation.org/ or call our toll-free number 1-800-921-4566. Our knowledgeable staff is available to assist you with any questions or issues you may have regarding your personal data and privacy.

7. Policy Updates:

We will inform you of any substantial changes to this policy through email or our official website. It is recommended that you periodically review this policy to stay informed about how we protect your personal information and respect your privacy rights.

8. Accessibility:

This comprehensive privacy policy is consistently available for your reference in the footer of our website and within the settings section of our application. We strive to ensure that our users can easily access and understand our privacy practices at all times.

9. SMS and Phone Number Usage:

We maintain a strict policy of not sharing your SMS consent or phone number with third parties or affiliates for marketing purposes. Your contact information is treated with the utmost confidentiality and is used solely for the purposes explicitly stated in this privacy policy.

​CANCELLATION POLICY

​JG Transportation LLC is committed in accommodating all your needs, occasionally unexpected issues may arise. 
As a result of scheduling and routing reasons, my deposit/fee is not refundable, unless I notify ​JG Transportation, LLC in writing within 72 hours after booking at

info@Globalrelocationservices.info of my intent to cancel the estimate. A 4% cancellation fee of the deposit will be charged on all credit card refunds. If by chance the first scheduled pickup date is within 5 business days of the date I reserve my move, then my deposit is completely non-refundable. I accept that if I cancel my move after 72 hours, I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. 
Refunds will be processed onto the credit card used within 7 business days.

ARBITRATION 

Arbitration is a proceeding in which a dispute is resolved by an impartial adjudicator whose decision the parties to the dispute have agreed, or legislation has decreed, will be final and binding. There are limited rights of review and appeal of arbitration awards. Section 49 U.S.C. Section 375.211. Arbitration is optional for the consumer shipper and not required under federal law. 

Arbitration Process:
Arbitration is a time-tested, cost-effective alternative to litigation.  Arbitration is the submission of a dispute to one or more impartial persons the opportunity to present their cases and allows a neutral third party arbitrator to make a final and binding decision as to the merits of each side’s case. After the initial filing fees have been paid by each party and the neutral arbitrator selected by the parties, the initiating party or “Claimant” must submit a written summary of their legal position and factual claims.The initial written arbitration summary must include all supporting documentation pertaining to the claim. Upon receipt of the Claimant’s written arbitration summary and supporting documents, the responding party or “Respondent” will have 30 days to file their responsive arbitration brief and supporting documentation. Additional deadlines and timetables are subject to the neutral arbitrator’s discretion.  

Initiating Arbitration:
A preliminary hearing will be conducted by the arbitrator, this is the first opportunity for the parties and arbitrator to discuss directly the substantive issues of the case. Any party may initiate the process of arbitration by mail, or faxing the referral form to the arbitration Administrator. Once form is received, the arbitration Administrator will contact the pertaining parties, confirm their participation in the arbitration process, provide the appropriate information and make the final arrangements for the arbitration.  

Arbitration Fees:
Each party bears all of his/her or it's own costs associated with arbitration. Some of the benefits to the arbitration alternative is often faster and it is less expensive than traditional courtroom litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. The administrative costs for an arbitration are as follows: There is a $325 filing fee and a supplemental charge of $50 for each additional unrepresented party or additional separately-represented party in excess of two parties will apply. Long distance telephone, fax charges and incidental costs that may be incurred by the Administrator shall be billed to the parties as additional costs. The cost of the conference call format will be submitted as an incidental cost. The arbitrator’s fee and costs are as follows: Each individual arbitrator will set their own hourly rates for their services. Fees that may exceed $300 per hour for the arbitrator. Subject to the terms of The Transportation ADR Council, Inc. administrative and arbitration fees may be required to be paid in advance.

Arbitration Effects:
If the arbitration alternative is chosen, then any decision made by the arbitrator will be binding. Additionally, an arbitration decision may not be appealed in a court of law. If the consumer shippers claim is for $10,000 or less, then the moving company will be compelled to submit to neutral arbitration. If the consumers shippers claim is $10,000 or more, then the moving company has the option to consent to the arbitration process or not. Under the terms and conditions of arbitration, the Arbitrators decision will be based exclusively on the United States federal law governing interstate transportation of household goods without regard to conflicting State laws or regulations.

Selecting An Arbitrator:
Once all parties agree upon an arbitration process, all parties are permitted to propose candidates to act as a sole arbitrator. Selecting an arbitrator may be one of the most crucial decisions a party will take.​

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1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications: 

If you have consented to receive text messages from  JG TRANSPORTATION, you may receive messages related to the following 

24-48 hour pickup notification

order confirmation

Storage and warehouse updates 

24-72 delivery notification

 
Example: I'm one of the owners with JG Transportation. We are veteran and family owned 19 years in business, we are A rated on the BBB 5 Star Gold Standard Company. We need you to simply fill out your inventory so we can provide you with an estimate for your move. Emails and voicemails have been sent.

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 15 SMS messages per day related to your [appointments/billing, storage, order confirmation etc.]

Example:
"Message frequency may vary. You may receive up to 75 SMS messages per week regarding your appointments/billing, storage, order confirmation etc or account status."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from JG TRANSPORTATION in the following ways:

Verbally, during our first conversation

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our https://www.jgtransportation.org/terms-conditions-1 
Message frequency may vary